Products
BigAI Voice
Vietnamese speech processing at a quality that holds up in a real contact centre, including regional accents and background noise.
- Time to deploy: 4–8 weeks
- Deployment: On-premise · Cloud
Measure before promising
Speech recognition quality depends heavily on line quality and background noise in each contact centre. So the first phase is always measurement on your real call samples, and only then a specific WER commitment.
Features
What the product does
Vietnamese speech recognition
All three regional accents supported, under 8% WER on real contact-centre audio.
Callbots and voicebots
Automated reminders, order confirmations and satisfaction surveys, with handover to a human when needed.
Call quality analytics
Score every call instead of a 2% sample: script compliance, customer sentiment and risk keywords.
How it works
Processing flow
Processing flow
1 · Sample collection Measure baseline quality on real calls
2 · Domain tuning Add industry vocabulary and product names
3 · Go live Integrate the switchboard and build quality reporting
Integrations
Connects to the systems you already run
AsteriskFreeSWITCHSIP trunkInternal CRMBigAI DataHub
FAQ
Frequently asked questions
No, and we do not propose it that way. Callbots handle repetitive, well-scripted calls; the rest still needs people. Realistic automation rates land at 50–65% of total call volume.