Solutions

Generative AI & AI Agents

Generative AI pays off when it is anchored to your real data. BigAI deploys RAG systems and agents inside your infrastructure, with every answer traceable to the source document.

Signals

When does an organisation need this?

Knowledge is scattered and unfindable

Policies, procedures and technical docs live across SharePoint, Drive, email and shared drives.

The same question gets answered hundreds of times

HR and IT spend most of their time answering things already written down.

A chatbot was tried and it hallucinated

Fluent, confident, wrong — and with no source to verify, nobody trusted it.

Capabilities

What BigAI delivers in a project

RAG or fine-tuning?

For nearly every internal-knowledge problem, RAG is the right answer: cheaper, instantly current when documents change, and — most importantly — auditable. Fine-tuning makes sense when you need a specific answer style or output format, not as a way to load in knowledge.

BigAI always starts with RAG and only proposes fine-tuning when there is measured evidence that RAG is not enough.

RAG over internal documents

Retrieve the relevant passages first, then generate — always with document name and page cited.

Agents that complete work

Agents read a request, call internal APIs and finish repetitive steps such as ticket creation, lookups and reconciliation.

Runs in your own infrastructure

Open-weight models served internally — no data leaves your environment.

Per-document access control

Users only get answers from documents they are entitled to see, synced from AD/LDAP.

Outcomes

Expected results

Ranges aggregated across delivered BigAI projects. Specific targets are agreed during the assessment phase.

Swipe to see the full table

Expected results
MetricBeforeAfterImprovement
Time spent searching internal information~2.5 hours/person/weekUnder 30 minutes−80%
Repeat questions to HR and IT38% of all requestsUnder 12%−58%

Technology used

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Case studies

Related projects

View all case studies

FAQ

Frequently asked questions

It only answers from passages actually retrieved, and always shows the source. When nothing relevant is found, the default response is "not found in internal documents" rather than a guess. Confidence thresholds can be tightened for sensitive document sets.

No. Where security policy requires it, we deploy open-weight models running entirely on your infrastructure. If you do accept an external API for higher quality, we document exactly what is sent and add a masking layer for sensitive fields.

Start with a free 60-minute data assessment

A BigAI solution engineer will review your current data estate with you, identify the highest-value problem to solve and sketch a realistic roadmap. No commitment.

  • Data maturity assessment
  • 2–3 use cases with clear ROI
  • Budget and timeline estimate

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